Elderly Woman Denied Wheelchair at Delhi Airport, Falls and Gets Injured – Family Speaks Out

An elderly woman suffered injuries at Delhi’s Indira Gandhi International Airport after she was denied a wheelchair, leading to a tragic fall. The incident has sparked criticism over the lack of proper assistance for senior citizens and disabled passengers at the airport.

Her family has expressed their disappointment, holding the authorities responsible for the poor handling of special assistance requests. Here’s what happened and how the airport authorities have responded.

What Happened at the Airport?

• The elderly woman was traveling with her family and had pre-booked a wheelchair due to mobility issues.
• Upon arrival at the airport, the wheelchair was not provided on time, leaving her struggling to walk.
• While moving through the terminal, she lost balance, fell, and sustained injuries.
• The family members immediately sought medical help, but they were frustrated by the delay in response from airport staff.

Family’s Reaction to the Incident

• The woman’s relatives expressed anger and disappointment, stating that the airport staff failed in their duty to assist passengers in need.
• They emphasized that senior citizens and differently-abled travelers should receive priority assistance to prevent such accidents.
• They demanded strict action against negligence and improved services for elderly passengers.

Airport Authorities’ Response

• The airport management has acknowledged the incident and assured an internal investigation.
• Officials claim that due to high passenger traffic, there was a delay in wheelchair availability.
• They have promised to review and improve the system to ensure such incidents do not happen in the future.

Concerns Over Passenger Assistance at Airports

This incident highlights broader concerns about accessibility and passenger support at airports in India:

1. Lack of Proper Assistance for Elderly and Disabled Passengers

• Many travelers face delays or denial of wheelchairs and mobility support despite pre-booking services.
• Airport staff are often overwhelmed or untrained in handling special needs passengers.

2. Need for More Efficient Services

• Dedicated assistance counters should be set up for faster wheelchair allocation.
• Airports must increase staff and streamline services to avoid delays in providing aid.

3. Accountability for Negligence

• Strict monitoring and penalties should be imposed on airlines and airport management for failing to provide essential services.
• Passengers should have easier complaint mechanisms to report such incidents.

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