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New Delhi : Telecom companies will have to compensate consumers if services are disrupted for 24 hours or more at the district level. This provision has been made in the new quality service rules issued by telecom regulator TRAI on Friday. TRAI has also increased the amount of penalty for not meeting each quality standard from Rs 50,000 to Rs 1 lakh under the new rules.
The regulator introduced a penalty system
The regulator has introduced a graded penalty system of Rs 1 lakh, Rs 2 lakh, Rs 5 lakh and Rs 10 lakh for different scales of rule violations under the Access Services (Wireless and Wireline) and Broadband (Wireless and Wireline) Services (Amendment) Regulations, 2024. The new rules will replace three regulations, quality of service (QoS) for primary and cellular mobile services, broadband services and broadband wireless services.
What is special about the new rules?
Under the new rules, telecom operators will have to provide a waiver of monthly charges to postpaid customers and extend the validity of prepaid customers in case of network disruption in a district. The regulator will count network disruption periods of more than 12 hours in a calendar day as a full day for calculating the waiver of monthly charges or validity. However, disruptions caused by natural calamities will not count.
If the fault in the network or service of the fixed line service providers is fixed after three days, then they will also have to compensate the po
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