Indigo Crisis: Indigo announces compensation amount, airline company will give Rs 10,000 each to these passengers

News Topical, Digital Desk : Indigo Crisis: In early December, the country's largest airline, Indigo, canceled flights one after another, causing panic among passengers. The aviation sector had rarely seen such a massive crisis before.

The cancellation of numerous flights caused significant inconvenience to millions of passengers. During this period, passengers were left waiting at airports for hours, and piles of suitcases were seen at many airports. The situation is gradually improving. Meanwhile, IndiGo has made a special announcement for passengers affected on December 3/4/5.

These passengers will get compensation of Rs 10,000.

IndiGo has announced a compensation. IndiGo shared this information on the social media platform X. IndiGo stated that some of its customers traveling on December 3/4/5 were stranded at some airports for several hours, and many of them were severely affected by the congestion. We will provide travel vouchers worth ₹10,000 to these severely affected customers. These travel vouchers can be used for any IndiGo travel within the next 12 months.

The statement said that this compensation is in addition to the commitment under the existing government guidelines; according to which, IndiGo will provide compensation of ₹5,000 to ₹10,000, depending on the block time of the flight, to passengers whose flights were cancelled within 24 hours of the departure time.

What is the update on refund?

The airline also provided an update regarding refunds for passengers whose flights were canceled. IndiGo stated, "Following the disruption in operations, we have ensured that all necessary refunds for canceled flights have been initiated. Most of these have already been credited to passengers' accounts, and the remainder will be credited shortly."

Some related questions and their answers

Question: Has IndiGo initiated refunds for canceled flights?
Answer: Yes, the necessary refunds have been initiated for all canceled flights. Most of these refunds have been credited to customer accounts, and the remaining refunds will be processed shortly.

Question: What is the refund process if I booked through a travel agent?
Answer: Refunds have been processed for bookings made through travel agent platforms as well. Since IndiGo may not have your complete details, you are requested to email [email protected] for assistance.

Question: What special compensation is being offered to passengers affected on December 3, 4, and 5?
Answer: IndiGo will offer travel vouchers worth ₹10,000 to passengers who were stranded for hours and severely affected at certain airports on December 3, 4, and 5.

Question: How long can these travel vouchers be used?
Answer: Travel vouchers can be used for any future IndiGo travel for the next 12 months.

Question: Is this 10,000 rupees compensation in addition to the compensation provided under government guidelines?
Answer: Yes, this compensation is in addition to the compensation provided under government guidelines. According to government guidelines, customers whose flights are canceled within 24 hours of departure will also receive compensation ranging from 5,000 to 10,000 rupees, depending on the flight's block time.

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