Vistara airline will fly its last flight on November 12. After this the airline will merge with Air India. In the first month, there are about 1,15,000 customers who have already booked Vistara tickets, but they will travel in Air India.

Vistara's customer experience will remain intact
Air India has said that it will maintain Vistara's customer experience. Vistara's existing planes will have a special four-digit code to identify them, which will start with the number '2'. For example, Vistara's flight UK 955 can now be booked as AI 2955. This code will help passengers while booking on Air India's website. Air India has deployed additional staff at airports Air India has deployed additional staff at airports to help passengers, who will be seen in 'How may I assist you?' T-shirts. These staff will also guide passengers with old Vistara tickets. Also, help desk kiosks have been set up at curbsides in metro city airports. Change in check-in terminals: Gradually, Vistara's check-in terminals will be changed to Air India. At international airports too, for the convenience of passengers, support staff will be present in Air India and Vistara's joint branded T-shirts, so that passengers do not face any problem during the merger. Passengers will also be directly connected to Air India representatives by calling Vistara's call center. Merger of loyalty programs Vistara's more than 4.5 million loyalty program members are also being added to Air India's loyalty program. Passengers who do not want to join it will have the option to opt out.