₹827 crore refunded in 2 weeks, 4,500 out of 9,000 pieces of luggage returned; IndiGo takes action after government crackdown

News Topical, Digital Desk : Despite frequent flight cancellations and inconvenience to passengers, IndiGo's negligence continues unabated. On one hand, passengers who booked IndiGo tickets are unable to travel, while on the other, their refunds are pending. Many passengers have also complained about missing their luggage.

IndiGo has now announced that the airline has formed a crisis management group to provide immediate assistance in this regard, which will work to expedite refunds and luggage returns. The airline stated that 4,500 of the 9,000 pieces of luggage have been delivered to customers, and the remaining items are targeted to be delivered within the next 36 hours.

Refund of Rs 827 crore given

In the past few days, IndiGo has issued refunds totaling approximately ₹827 crore. The airline is facing a massive operational crisis. Flight cancellations have resulted in long queues at airports and significant inconvenience to passengers. The airline claims that approximately 600,000 tickets were cancelled between December 1st and 7th, and refunds have been issued to passengers.

IndiGo also plans to operate 1,802 flights to 137 of its 138 destinations. IndiGo said the board of its parent company, InterGlobe Aviation, has established a crisis management group. It was formed at its first board meeting on December 4.

According to the airline, the priority of the Crisis Management Group is to fulfill the Board's mandate, restore 100% operational integrity, expedite refunds and flight rescheduling, and ensure the return of baggage as soon as possible.

Read More: The government is preparing to celebrate Diwali on December 10. Learn why lamps are being lit in major buildings, including the Red Fort.