New Delhi: Apple has said that it will fix the problem of iPhone users' rear camera for free. The company has come up with a service program for iPhone 14 Plus users. Under which the camera will be repaired for free and users who have already paid to get this problem fixed will get a refund. This problem in the rear camera has been seen in some models of iPhone 14 Plus.

Which iPhone users will benefit

Only those iPhone 14 Plus units which were produced between April 2023 and April 2024 will get the benefit of this service. The company has announced that the affected devices will be able to get this problem fixed from the authorized Apple service provider at no cost. Apple has also told the way to find out about this problem.

Customers can verify if their handset is affected by providing their serial number to the company. Users who have already paid for rear camera repairs on the iPhone 14 Plus can also contact Apple for a refund.

What is Apple's service program?

According to the information given on the company's support page, a 'very small percentage' of iPhone 14 Plus units are facing problems in the rear camera. According to Apple, iPhone 14 Plus units manufactured between April 10, 2023 and April 28, 2024 may be affected. iPhone 14 Plus users can find out if their iPhone is facing this problem by entering their serial number on the company's support page.

If there is any problem in it, then it can be repaired for free under this program of Apple. Apple says that the service program will cover the affected units for three years from the time they were first purchased.

Eligibility for Service Program

To find the serial number on the iPhone 14 Plus, users can open the Settings app and tap General > About. Long-pressing on the serial number on this screen will display a copy shortcut, allowing users to paste the text into the field on Apple's support page for the iPhone 14 Plus service program.

Apple's support document states that there are some customers who have problems with the iPhone 14 Plus. Such as a broken rear glass panel or any other problem related to the camera. Apart from the free service program, Apple has also said that users will have to pay separately to get any other thing repaired. Only this problem is being fixed for free.