IndiGo: A record number of flights could be cancelled on Friday, the airline explained how it is providing relief to passengers.

News Topical, Digital Desk : IndiGo Airlines' ongoing pilot shortage continues, resulting in numerous flight cancellations or rescheduling. This is causing significant losses for passengers. Many were stranded at airports for hours. Many who were forced to take other flights are facing higher fares. The airline has now announced how it will compensate passengers for their losses.
In an official statement, IndiGo stated that it will completely waive cancellation and rescheduling fees on all travel bookings made between December 5th and 15th. Passengers affected by the flight disruptions will have complete freedom to change or cancel their travel without additional cost. The airline stated that it is taking all necessary steps to reboot its systems and scheduling following the widespread disruptions. The airline also stated that thousands of hotel rooms have been arranged in several cities across the country to assist stranded passengers. The airline also stated that it is trying to provide meals to passengers waiting at airports and is also offering lounge access to senior citizens. All these steps are part of efforts to stabilize the network and restore normal operations. 

When will improvement be seen? IndiGo has expressed apprehension that December 5th could be the day with the highest number of cancellations in its 20-year history. However, the airline has assured a "gradual improvement" in operations from December 6th. This week, IndiGo, which operates approximately 2,300 flights daily and has a fleet of over 400 aircraft, faced a surge in cancellations and flight delays at several major airports. On Friday alone, the airline canceled over 700 flights, taking the total number of cancellations to four digits and causing chaos at airports across the country. The growing crisis forced the Directorate General of Civil Aviation (DGCA) to intervene. As the situation worsened, the regulator provided some relief. IndiGo attributed the crisis to an unexpected shortage of pilots, caused by a lack of planning. Officials are closely monitoring the situation as the crisis has now entered its fourth day. 
 

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